Change Fluency
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Change Fluency
  • Home
  • Lean Change Agent
  • Org. Change Coaching
  • Training Sessions
  • Customized Workshops
  • Español
  • About Us
Learning that makes a difference

Equip your team with essential Change Capabilities

Training that helps teams and individuals build the five core change capabilities that help people confidently lead and adapt through change. 

Each session is thoughtfully designed to ensure participants gain immediate value and lasting skills

We focus on enabling teams, developing skills & capabilities

User-centricity & Empathy

This capability is all about seeing the world through the eyes of the people impacted by change—whether they’re employees, customers, or stakeholders. It’s about tuning into what matters to them, and designing change that feels human, respectful, and meaningful. Being user-centric doesn’t just build buy-in—it creates better outcomes


Why it matters: When we understand what people need and how they feel, we can design solutions that stick. This is key for both leading change initiatives and helping teams adapt with empathy and confidence


Some example topics:

  • Design Thinking principles
  • User-centred approach to Change Management
  • User journey and experience mapping
  • Developing empathic change strategies 
  • Weaving innovation into the organizational fabric 

Storytelling & Communications

Connection doesn’t happen through memos—it happens through stories. This capability is about helping you develop the skills of connecting with your audience and making your message clear, engaging, and memorable. Whether you’re pitching a new idea, sharing a vision, or guiding a team through uncertainty, good storytelling creates connection and clarity


Why it matters: Change efforts thrive when people understand the "why" behind them—but true engagement happens when they can also see themselves in the story. People need to imagine their role in the future state and believe they can thrive there. That’s where storytelling shines. A good story doesn’t just inform—it transports. It creates a shared vision that feels personal, relevant, and attainable


Some example topics:

  • Crafting compelling change narratives
  • Presentation and communication skills
  • Storytelling for Change
  • Navigating difficult conversations
  • Creating a culture of transparency and sharing

Building High-Trust Relationships

At the heart of every successful change is trust. This capability focuses on building strong, reliable relationships—where people feel safe to speak up, take risks, and support one another through uncertainty. High-trust environments lead to higher engagement, better collaboration, and more resilient teams


Why it matters: Change often brings stress and ambiguity. Trust is the glue that holds teams together when things get tough, and it’s what enables people to stay open, adaptable, and committed


Some example topics:

  • Creating psychologically-safe cultures
  • Team collaboration dynamics and dysfunctions 
  • Building trust on “difficult-mode”: Navigating Organizational Cynicism 
  • Empowering teams for high performance
  • Beyond engagement: Co-creation for change

Curiosity & Experimentation

Change isn’t a straight line—it’s a learning journey. This capability is about staying curious, testing ideas, and being open to learning what works (and what doesn’t). Teams that embrace experimentation adapt faster and innovate more confidently


Why it matters: In fast-changing environments, waiting for the “perfect” plan slows you down. Curiosity fuels exploration, and experimentation helps teams discover what’s truly effective—without fear of failure


Some example topics:

  • Complex problem spaces: what to do when we don’t know what to do
  • Developing and scaling Iterative-incremental ways of working 
  • Demystifying failure in the organization
  • Creating a learning organization
  • Developing Change Resilience

Critical Thinking and Organizational Behaviour knowledge

Change is complex—and it helps to have a map. This capability focuses on developing sharp analytical skills and a foundational understanding of the models, theories, and science behind organizational change. It’s about asking better questions, seeing the big picture, and making sense of uncertainty


Why it matters: Whether you’re leading or responding to change, knowing the “how” and “why” of transformation gives you confidence, structure, and clarity. It helps teams avoid reactive decisions and instead take thoughtful, informed action


Some example topics:

  • Introduction to change models (e.g., Kotter, ADKAR, Lewin, Lean Change, etc.)
  • Driving Adoption and sustaining change 
  • How to measure success? OKRs, and KPIs for Change Initiatives
  • Supporting people through Change
  • Developing teams of Change Agents

What Sets Our Training Apart?

Every session is tailored specifically to your organization's unique circumstances, ensuring relevance and maximum engagement.

We incorporate actual challenges and problem spaces your team is currently facing, ensuring that the learnings are immediately applicable and valuable.

Our teaching approach leverages cutting-edge neuroscience principles and methodologies to enhance engagement, retention, and practical application.

Our content helps teams identify and cultivate their ideal ways of working, fostering high performance, collaboration, and sustained organizational effectiveness.

Flexible formats to meet you where you are at

Our training sessions are flexible and adaptable to your needs, whether virtual, hybrid, or in-person. We utilize highly engaging digital collaboration tools like Miro boards to ensure dynamic and interactive experiences in virtual and hybrid settings. Additionally, sessions can be facilitated in both English and Spanish, accommodating diverse and global teams.

Some snapshots of previous sessions

Make the most out of your engagement with Change Fluency

Integrated Service Approach

Our training sessions seamlessly integrate with our workshops and change coaching services, offering clients a flexible and scalable pathway for development. This means you can start with foundational skill-building, deepen learning through facilitated application, and reinforce long-term success with sustained coaching support. 

By connecting the dots between learning, doing, and evolving, we ensure your team doesn’t just attend training—they build lasting change capabilities.

Ready to get started?

Drop us a line!

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You are at the driving seat

Empower your team with the skills and confidence needed to successfully manage, implement, and sustain meaningful organizational change. Reach out to book a free consultation. 

Looking forward to hearing from you!

info@changefluency.ca


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